[Real store] Notice of temporary closure on 4/28

The Kappabashi store and Osaka Namba store will be closed all day for inventory.
We apologize for any inconvenience this may cause and thank you for your understanding.

Hot-selling line

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Featured Products

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shopping guide

About payment

credit card

The following cards are available.
Lump-sum payment is available for all credit card companies.

Card company payment method
VISA Ribo, division (3, 5, 6, 10, 12, 15, 18, 20, 24 times possible)
MASTER Ribo, division (3, 5, 6, 10, 12, 15, 18, 20, 24 times possible)
JCB Ribo, division (3, 5, 6, 10, 12, 15, 18, 20, 24 times possible)
Diners

Ribo

AMEX Division (3, 5, 6, 10, 12, 15, 18, 20, 24 times possible)
  • If the credit card cannot be used due to the customer's usage status, we will guide you to change the credit card information or payment method, or cancel the order.
  • If you do not change your credit card information or payment method within 7 days after we inform you of the change, your order will be automatically canceled.
  • In the case of payment by installments, revolving payment, or bonus lump-sum payment, the items stipulated in Article 30, 2-3, Paragraph 4 of the Installment Sales Law and Article 54, Paragraph 1 of the Law Enforcement Regulations will be automatically processed after order confirmation. It will be delivered by delivery mail.
  • When placing an order, we may ask you to verify your identity (by phone, etc.).
  • A credit card with a name different from that of the customer cannot be used.
  • Due to our payment system, we do not issue credit card receipts.
  • For inquiries regarding payment by credit card, please contact Grazia Co., Ltd.

Bank transfer

Payee Mizuho Bank
Inaricho Branch (Inari Choushiten)
Ordinary 3012803 Grazia Co., Ltd.
  • After placing your order, we will send you an email with payment instructions.
  • After confirming the payment status, we will start the shipping procedure.
  • If the shop changes the amount, the amount will differ between when you place your order and when we send you an email regarding payment.
    Please make a payment after confirming the amount described in the payment information email.
  • If payment cannot be confirmed within 14 days, the order will be automatically canceled.
  • It may be canceled before the payment deadline. Please pay as soon as possible after checking the information from the shop and the description on the product page.
  • We apologize for the inconvenience, but please bear the transfer fee at your own expense.
  • Please pay from the account in the name of the person who placed the order. If payment is made in the name of someone other than the person who placed the order, we may not be able to confirm the payment.
  • For inquiries regarding payment by bank transfer, please contact Grazia Inc.

cash on delivery

Delivery company Yu-Pack, Yamato Transport, Sagawa Express
  • We will inform you of the total payment amount by e-mail after your order.
  • Please pay the price to the delivery person when you receive the delivered product.
COD fee price list Nationwide flat rate: 370 yen Bulk purchase calculation rules Even if you order multiple items per delivery address, the delivery fee will be the amount shown in the price list above.
Consumption tax for delivery charge This price includes consumption tax.
cash on delivery trader designation unspecified

Amazon Pay

Only available to customers with an Amazon account.

  • If you do not have an Amazon account, please create one .

Smartphone payment

You can use PayPay, LINE Pay, and Merpay.

PayPal

Available only to customers with a PayPal account.

  • If you want to add products or order quantity, you need to place a new order. Please note.
  • Payment will be processed when you press the confirm order button.
  • Payment fee is free.
  • It cannot be used for orders over 1,000,000 yen (including tax).
  • If you don't have a PayPal account, please create one .

Shipping Information

About Shipping Companies

Each product will be delivered by a delivery company designated by the store, so the customer cannot specify the delivery company. Please be aware of this in advance.
According to the contents of the order, the following delivery companies will distribute the order.

  • Japan Post Co.
  • Sagawa Express
  • Yamato Express

Timing of product shipment

If no special instructions are given,

Bank transfer We will ship your order within 10 business days after receiving your payment. (*Except for items that ship as soon as they arrive)
credit card payment
Cash on delivery
We will ship your order within 10 business days after receiving your payment. (*Except for items that ship as soon as they arrive)
Prepaid payment In case of prepayment, the delivery date may vary depending on the timing of the customer's payment.

You can specify your preferred delivery time zone.

  • In the morning (8:00 a.m. to 12:00 p.m.)
  • 2:00 p.m. - 4:00 p.m.
  • 4:00 p.m. - 6:00 p.m.
  • 6:00 - 8:00 p.m.
  • 8:00 p.m. - 9:00 p.m.

However, even if you specify a time, delivery may not be possible within the specified time due to circumstances.

Shipping fee table

Hokkaido area 1510yen
northern Tohoku area 850yen
southern Tohoku area 800yen
Kanto area 800yen
Tokya area 800yen
Shinetsu area 800yen
Hokuriku area 800yen
Chubu area 800yen
Kansai area 850yen
Chugoku area 920yen
Shikoku area 920yen
Kyushu area 1510yen
Okinawa area 1920yen

About Overseas Shipping

Our store ships overseas.
The shipping cost will be calculated separately and contacted to you.

  • The countries and regions where the products can be shipped vary depending on the product, so please make sure that you are in an area where you can receive the product before placing your order.

海外配送について

当店は海外へ発送を行っています。
送料は別途計算しご連絡させていただきます。
商品によって発送が可能な国、地域は異なりますので、商品受け取り可能なエリアなのかどうかはお客様ご自身でご確認のうえご注文下さい。
不明な点はお問い合わせください。

お問い合わせフォーム

Cancellation Policy

We do not accept returns or exchanges at the customer's convenience.


Please contact us within one week in case of initial defect or wrong product.

  • If you do not contact us within 7 days, we may not be able to respond. Please understand beforehand.

If the product is damaged or stained, we will send a replacement as soon as possible.

  • In the event that we are unable to provide a replacement, we will issue a refund.

Except in the case of initial defects, we do not accept returns or exchanges of opened or used products.
In addition, even in the case of an initial defect, we may refuse returns or exchanges if the product package is not present.
We do not accept returns, exchanges, or cancellations due to color or other image differences, as we are unable to display 100% of the actual product due to the nature of Internet sales, and the appearance of the product will vary depending on the customer's PC (mobile) environment.

Please contact us within 7 days of receiving the product if there is any damage during shipping or if the product is defective.
We will replace the product with a new one as soon as possible at our expense for both shipping and handling.

  • Please be sure to contact us before returning the item. We will not accept returns without notification.

Eligible for return

  • If a product different from the one you ordered is delivered
  • If the quantity delivered is different from the quantity you requested
  • If the product is dirty, scratched, or damaged (protective bags and boxes are not covered)
  • In any other cases that the Company deems appropriate.

We will not accept any other reason than the above.

  • Before placing an order, please be sure to confirm that the product you plan to purchase is the one you want.
    If the product is defective, a manufacturer's recall, or shipped in error, we will replace it or refund your money (if the product is discontinued or cannot be replaced).

Round-trip shipping fee

Credit cards, bank transfers, etc. will be refunded minus the following cancellation fees.
please be forewarned.
In case the cancellation fee exceeds the purchase price
If the payment is made by credit card, the cancellation fee will be calculated and if the cancellation fee exceeds the purchase amount by more than the amount paid in advance, the cancellation fee and item will be changed from the system and you will be charged.

  • If you must wish to return/exchange/cancel your order after it has been placed, you will be charged 60% of the product price plus various handling fees (shipping and COD fees if the order has already been shipped).
    For more information,please contact us via contact formor call us at 088-855-8037

In the event that an item is returned to us

If an item is returned to us due to refusal to receive it or absence for an extended period of time, we will charge the actual return shipping cost, COD fee, and 60% of the item price as a cancellation fee.

  • If you do not pay, we will ask the debt collection company to do so, but an administration fee plus interest on overdue payments will be added.

Refund Policy

We will transfer the money to your designated account within 5 days after confirming the arrival of the returned goods.

Returns contact information

company name GLAZIIA CO.,LTD.
phone number 088-855-8037
email Inquiry Form
Contact Person Mori、Otera

Get to know Tokuzo

“Tokuzo Hamono” handles Tosa cutlery, a traditional craft with a history of 400 years.
Please try the sharpness unique to handmade using high-quality steel.

Read “What is Tokuzo?”

Real store

This is the second shop of Tokuzo Hamono TOKUZO KNIVES.
Opened on Friday, October 29, 2021.

Osaka Namba store details

実店舗 - 沖縄北谷店

2023年8月開店。
沖縄北谷美浜のアメリカンビレッジにオープン以来、国内はもちろん、沢山の海外の方にもご来店いただいております。

店舗詳細

実店舗 - 大阪なんば店

2021年10月開店。
千日前道具屋筋商店街(せんにちまえどうぐやすじしょうてんがい)は、大阪府大阪市中央区難波千日前にあるアーケード商店街。

店舗詳細

Real store

Tokyo Kappabashi store is the first physical store of Tokuzo cutlery tokuzoknives.
Since opening in October 2019, we have been visited not only by domestic customers, but also by many people from overseas.

Kappabashi branch details

Inquiries about products or sites