Cancellation Policy

We do not accept returns or exchanges at the customer's convenience.

Please contact us within one week in case of initial defect or wrong product.

  • If you do not contact us within 7 days, we may not be able to respond. Please understand beforehand.

If the product is damaged or stained, we will send a replacement as soon as possible.

  • In the event that we are unable to provide a replacement, we will issue a refund.

Except in the case of initial defects, we do not accept returns or exchanges of opened or used products.
In addition, even in the case of an initial defect, we may refuse returns or exchanges if the product package is not present.
We do not accept returns, exchanges, or cancellations due to color or other image differences, as we are unable to display 100% of the actual product due to the nature of Internet sales, and the appearance of the product will vary depending on the customer's PC (mobile) environment.

Please contact us within 7 days of receiving the product if there is any damage during shipping or if the product is defective.
We will replace the product with a new one as soon as possible at our expense for both shipping and handling.

  • Please be sure to contact us before returning the item. We will not accept returns without notification.

Eligible for return

  • If a product different from the one you ordered is delivered
  • If the quantity delivered is different from the quantity you requested
  • If the product is dirty, scratched, or damaged (protective bags and boxes are not covered)
  • In any other cases that the Company deems appropriate.

We will not accept any other reason than the above.

  • Before placing an order, please be sure to confirm that the product you plan to purchase is the one you want.
    If the product is defective, a manufacturer's recall, or shipped in error, we will replace it or refund your money (if the product is discontinued or cannot be replaced).

Round-trip shipping fee

Credit cards, bank transfers, etc. will be refunded minus the following cancellation fees.
please be forewarned.
In case the cancellation fee exceeds the purchase price
If the payment is made by credit card, the cancellation fee will be calculated and if the cancellation fee exceeds the purchase amount by more than the amount paid in advance, the cancellation fee and item will be changed from the system and you will be charged.

  • If you must wish to return/exchange/cancel your order after it has been placed, you will be charged 60% of the product price plus various handling fees (shipping and COD fees if the order has already been shipped).
    For more information,please contact us via contact formor call us at 088-855-8037

In the event that an item is returned to us

If an item is returned to us due to refusal to receive it or absence for an extended period of time, we will charge the actual return shipping cost, COD fee, and 60% of the item price as a cancellation fee.

  • If you do not pay, we will ask the debt collection company to do so, but an administration fee plus interest on overdue payments will be added.

Refund Policy

We will transfer the money to your designated account within 5 days after confirming the arrival of the returned goods.

Returns contact information

company name GLAZIIA CO.,LTD.
phone number 088-855-8037
email Inquiry Form
Contact Person Mori、Otera