credit card

The following cards are available.
Lump-sum payment is available for all credit card companies.

• If the credit card cannot be used due to the customer's usage status, we will guide you to change the credit card information or payment method, or cancel the order.
• If you do not change your credit card information or payment method within 7 days after we inform you of the change, your order will be automatically canceled.
• In the case of payment by installments, revolving payment, or bonus lump-sum payment, the items stipulated in Article 30, 2-3, Paragraph 4 of the Installment Sales Law and Article 54, Paragraph 1 of the Law Enforcement Regulations will be automatically processed after order confirmation. It will be delivered by delivery mail.

• When placing an order, we may ask you to verify your identity (by phone, etc.).
• A credit card with a name different from that of the customer cannot be used.
• Due to our payment system, we do not issue credit card receipts.
• For inquiries regarding payment by credit card, please contact Grazia Co., Ltd.

Bank transfer

• After placing your order, we will send you an email with payment instructions.
• After confirming the payment status, we will start the shipping procedure.
• If the shop changes the amount, the amount will differ between when you place your order and when we send you an email regarding payment.
  Please make a payment after confirming the amount described in the payment information email.
• If payment cannot be confirmed within 14 days, the order will be automatically canceled.
• It may be canceled before the payment deadline. Please pay as soon as possible after checking the information from the shop and the description on the product page.
• We apologize for the inconvenience, but please bear the transfer fee at your own expense.

• Please pay from the account in the name of the person who placed the order. If payment is made in the name of someone other than the person who placed the order, we may not be able to confirm the payment.
• For inquiries regarding payment by bank transfer, please contact Grazia Inc.

cash on delivery

• We will inform you of the total payment amount by e-mail after your order.
• Please pay the price to the delivery person when you receive the delivered product.

Amazon Pay

Only available to customers with an Amazon account.

• If you do not have an Amazon account, please create one .

Smartphone payment

You can use PayPay, LINE Pay, and Merpay.

PayPal

Available only to customers with a PayPal account.

• If you want to add products or order quantity, you need to place a new order. Please note.
• Payment will be processed when you press the confirm order button.
• Payment fee is free.

• It cannot be used for orders over 1,000,000 yen (including tax).
• If you don't have a PayPal account, please create one .

About Shipping Companies

Each product will be delivered by a delivery company designated by the store, so the customer cannot specify the delivery company. Please be aware of this in advance.
According to the contents of the order, the following delivery companies will distribute the order.

• Japan Post Co.
• Sagawa Express
• Yamato Express

Timing of product shipment

If no special instructions are given,

You can specify your preferred delivery time zone.

• In the morning (8:00 a.m. to 12:00 p.m.)
• 2:00 p.m. - 4:00 p.m.
• 4:00 p.m. - 6:00 p.m.
• 6:00 - 8:00 p.m.
• 8:00 p.m. - 9:00 p.m.

However, even if you specify a time, delivery may not be possible within the specified time due to circumstances.

Shipping fee table

About Overseas Shipping

Our store ships overseas.
The shipping cost will be calculated separately and contacted to you.

• The countries and regions where the products can be shipped vary depending on the product, so please make sure that you are in an area where you can receive the product before placing your order.

We do not accept returns or exchanges at the customer's convenience.

Please contact us within one week in case of initial defect or wrong product.

• If you do not contact us within 7 days, we may not be able to respond. Please understand beforehand.

If the product is damaged or stained, we will send a replacement as soon as possible.

• In the event that we are unable to provide a replacement, we will issue a refund.

Except in the case of initial defects, we do not accept returns or exchanges of opened or used products.
In addition, even in the case of an initial defect, we may refuse returns or exchanges if the product package is not present.
We do not accept returns, exchanges, or cancellations due to color or other image differences, as we are unable to display 100% of the actual product due to the nature of Internet sales, and the appearance of the product will vary depending on the customer's PC (mobile) environment.

Please contact us within 7 days of receiving the product if there is any damage during shipping or if the product is defective.
We will replace the product with a new one as soon as possible at our expense for both shipping and handling.

• Please be sure to contact us before returning the item. We will not accept returns without notification.

Eligible for return

• If a product different from the one you ordered is delivered
• If the quantity delivered is different from the quantity you requested
• If the product is dirty, scratched, or damaged (protective bags and boxes are not covered)
• In any other cases that the Company deems appropriate.

We will not accept any other reason than the above.

• Before placing an order, please be sure to confirm that the product you plan to purchase is the one you want.
  If the product is defective, a manufacturer's recall, or shipped in error, we will replace it or refund your money (if the product is discontinued or cannot be replaced).

Round-trip shipping fee

Credit cards, bank transfers, etc. will be refunded minus the following cancellation fees.
please be forewarned.
In case the cancellation fee exceeds the purchase price
If the payment is made by credit card, the cancellation fee will be calculated and if the cancellation fee exceeds the purchase amount by more than the amount paid in advance, the cancellation fee and item will be changed from the system and you will be charged.

• If you must wish to return/exchange/cancel your order after it has been placed, you will be charged 60% of the product price plus various handling fees (shipping and COD fees if the order has already been shipped).
  For more information,please contact us via contact formor call us at 088-855-8037

In the event that an item is returned to us

If an item is returned to us due to refusal to receive it or absence for an extended period of time, we will charge the actual return shipping cost, COD fee, and 60% of the item price as a cancellation fee.

• If you do not pay, we will ask the debt collection company to do so, but an administration fee plus interest on overdue payments will be added.

Refund Policy

We will transfer the money to your designated account within 5 days after confirming the arrival of the returned goods.

Returns contact information

We offer name engraving, please select it on the product page of your order.

550 yen per knife (tax included)

Notes on engraving

Please read carefully before placing an order.

1. Except for incorrect letters, we do not accept returns or exchanges after the order has been placed.
2. Laser engraving available.
3. Typeface and size cannot be specified.
4. We will choose the best typeface for your knife.
5. Please note that the finished product may differ from the image shown in the picture due to the material of the handle.

Name engraving on Western kitchen knives

Horizontal writing, alphabet: up to 8 characters.

Vertical writing, Kanji, Katakana, Hiragana: 4 characters max.

Name engraving on Japanese kitchen knives

Horizontal writing, alphabet: 15 characters or less.

Vertical writing, Kanji, Katakana, Hiragana: within 6 characters.

If you have any other questions about personalization, please feel free to contact us.

Click here to contact us.