Credit card

The accepted cards are as follows:
All credit card companies allow you to pay in full.

• If your credit card cannot be used due to your usage status, etc., we will guide you in changing your credit card information or payment method, or cancel your order.
• If you do not change your credit card information or payment method within 7 days after we notify you, your order will be automatically cancelled.
• If payment is made in installments, revolving payments, or a lump sum bonus payment, the items stipulated in Article 30-2-3, Paragraph 4 of the Installment Sales Act and Article 54, Paragraph 1 of the Enforcement Regulations of the same Act will be provided in an automatic email after the order is confirmed.

• When placing an order, we may ask you to verify your identity (by telephone, etc.).
• We cannot accept credit cards in a name other than your own.
• Due to the payment system, we do not issue credit card receipts.
• For inquiries regarding credit card payments, please contact Grazia Co., Ltd.

Bank transfer

• After you place your order, we will send you an email with payment instructions.
• Shipping procedures will begin after we confirm your payment status.
• If the shop changes the price, the amount will be different between when you place your order and when the payment information email is sent.
  Please check the amount stated in the payment information email before making payment.
• If payment is not received within 14 days, your order will be automatically cancelled.
• Your order may be canceled before the payment deadline. Please check the instructions from the shop and the information on the product page, and make your payment as soon as possible.
• We apologize for the inconvenience, but please note that bank transfer fees will be borne by the customer.

• Please make payment from an account in the name of the person who placed the order. If payment is made under a name other than the person who placed the order, we may not be able to confirm the payment.
• For inquiries regarding payment by bank transfer, please contact Grazia Co., Ltd.

Cash on delivery

• After you place your order, the shop will email you the total amount to be paid.
• Please pay the delivery fee to the delivery person when you receive the delivered product.

QR code payment

PayPay, LINE Pay, and Merpay are available.

PayPal

Available only to customers with a PayPal account.

• Please note that if you wish to add products or quantities to your order, you will need to place a new order.
• When you press the button to confirm your order, you will be asked to make the payment.
• There is no charge for payment.

• This cannot be used for orders over 1 million yen (tax included).
• If you don't have a PayPal account, create one .

About delivery companies

Please note that we cannot accept requests from customers to specify a delivery company, as each product will be delivered by a delivery company designated by the store.
Depending on the contents of your order, your order will be shipped by one of the following delivery companies.

• Japan Post
• Sagawa Express
• Yamato Transport

Timing of product shipment

Unless otherwise specified,

You can specify the desired delivery time

• Morning (8:00-12:00)
• 14:00-16:00
• 4pm to 6pm
• 6pm to 8pm
• 8pm to 9pm

However, even if you specify a time, we may not be able to deliver within the specified time due to circumstances.

Shipping Fee Table

We do not accept returns or exchanges at the customer's convenience.

Please contact us within one week in case of initial defect or wrong product.

• If you do not contact us within 7 days, we may not be able to respond. Please understand beforehand.

If the product is damaged or stained, we will send a replacement as soon as possible.

• In the event that we are unable to provide a replacement, we will issue a refund.

Except in the case of initial defects, we do not accept returns or exchanges of opened or used products.
In addition, even in the case of an initial defect, we may refuse returns or exchanges if the product package is not present.
We do not accept returns, exchanges, or cancellations due to color or other image differences, as we are unable to display 100% of the actual product due to the nature of Internet sales, and the appearance of the product will vary depending on the customer's PC (mobile) environment.

Please contact us within 7 days of receiving the product if there is any damage during shipping or if the product is defective.
We will replace the product with a new one as soon as possible at our expense for both shipping and handling.

• Please be sure to contact us before returning the item. We will not accept returns without notification.

Eligible for return

• If a product different from the one you ordered is delivered
• If the quantity delivered is different from the quantity you requested
• If the product is dirty, scratched, or damaged (protective bags and boxes are not covered)
• In any other cases that the Company deems appropriate.

We will not accept any other reason than the above.

• Before placing an order, please be sure to confirm that the product you plan to purchase is the one you want.
  If the product is defective, a manufacturer's recall, or shipped in error, we will replace it or refund your money (if the product is discontinued or cannot be replaced).

Round-trip shipping fee

Credit cards, bank transfers, etc. will be refunded minus the following cancellation fees.
please be forewarned.
In case the cancellation fee exceeds the purchase price
If the payment is made by credit card, the cancellation fee will be calculated and if the cancellation fee exceeds the purchase amount by more than the amount paid in advance, the cancellation fee and item will be changed from the system and you will be charged.

• If you must wish to return/exchange/cancel your order after it has been placed, you will be charged 60% of the product price plus various handling fees (shipping and COD fees if the order has already been shipped).
  For more information,please contact us via contact formor call us at 088-855-8037

In the event that an item is returned to us

If an item is returned to us due to refusal to receive it or absence for an extended period of time, we will charge the actual return shipping cost, COD fee, and 60% of the item price as a cancellation fee.

• If you do not pay, we will ask the debt collection company to do so, but an administration fee plus interest on overdue payments will be added.

Refund Policy

We will transfer the money to your designated account within 5 days after confirming the arrival of the returned goods.

Returns contact information

We offer name engraving, please select it on the product page of your order.

550 yen per knife (tax included)

Notes on engraving

Please read carefully before placing an order.

1. Except for incorrect letters, we do not accept returns or exchanges after the order has been placed.
2. Laser engraving available.
3. Typeface and size cannot be specified.
4. We will choose the best typeface for your knife.
5. Please note that the finished product may differ from the image shown in the picture due to the material of the handle.

Name engraving on Western kitchen knives

Horizontal writing, alphabet: up to 8 characters.

Vertical writing, Kanji, Katakana, Hiragana: 4 characters max.

Name engraving on Japanese kitchen knives

Horizontal writing, alphabet: 15 characters or less.

Vertical writing, Kanji, Katakana, Hiragana: within 6 characters.

If you have any other questions about personalization, please feel free to contact us.

Click here to contact us.