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FAQ

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Shopping Guide

About payment

Credit card

The accepted cards are as follows:
All credit card companies allow you to pay in full.

VISA	Revolving, splitting (3, 5, 6, 10, 12, 15, 18, 20, 24 times possible)
MASTER	Revolving, splitting (3, 5, 6, 10, 12, 15, 18, 20, 24 times possible)
JCB	Revolving, splitting (3, 5, 6, 10, 12, 15, 18, 20, 24 times possible)
Diners	Ribo
AMEX	Division (3, 5, 6, 10, 12, 15, 18, 20, 24 times possible)

If your credit card cannot be used due to your usage status, etc., we will guide you in changing your credit card information or payment method, or cancel your order.
If you do not change your credit card information or payment method within 7 days after we notify you, your order will be automatically cancelled.
If payment is made in installments, revolving payments, or a lump sum bonus payment, the items stipulated in Article 30-2-3, Paragraph 4 of the Installment Sales Act and Article 54, Paragraph 1 of the Enforcement Regulations of the same Act will be provided in an automatic email after the order is confirmed.

When placing an order, we may ask you to verify your identity (by telephone, etc.).
We cannot accept credit cards in a name other than your own.
Due to the payment system, we do not issue credit card receipts.
For inquiries regarding credit card payments, please contact Grazia Co., Ltd.

Bank transfer

Bank details	Mizuho Bank Inaricho Branch Ordinary 3012803 Grazia Co., Ltd.

After you place your order, we will send you an email with payment instructions.
Shipping procedures will begin after we confirm your payment status.
If the shop changes the price, the amount will be different between when you place your order and when the payment information email is sent.
Please check the amount stated in the payment information email before making payment.
If payment is not received within 14 days, your order will be automatically cancelled.
Your order may be canceled before the payment deadline. Please check the instructions from the shop and the information on the product page, and make your payment as soon as possible.
We apologize for the inconvenience, but please note that bank transfer fees will be borne by the customer.

Please make payment from an account in the name of the person who placed the order. If payment is made under a name other than the person who placed the order, we may not be able to confirm the payment.
For inquiries regarding payment by bank transfer, please contact Grazia Co., Ltd.

Cash on delivery

Delivery company	Yu-Pack, Yamato Transport, Sagawa Express

After you place your order, the shop will email you the total amount to be paid.
Please pay the delivery fee to the delivery person when you receive the delivered product.

Cash on delivery fee table	Nationwide flat rate: 370 yen Bulk purchase calculation rules Even if you order multiple items to one delivery address, the COD fee will be the amount shown in the above fee table. Consumption tax for cash on delivery fee This fee includes consumption tax.
Designation of cash on delivery company	Not specified

QR code payment

PayPay, LINE Pay, and Merpay are available.

PayPal

Available only to customers with a PayPal account.

Please note that if you wish to add products or quantities to your order, you will need to place a new order.
When you press the button to confirm your order, you will be asked to make the payment.
There is no charge for payment.

This cannot be used for orders over 1 million yen (tax included).
If you don't have a PayPal account, create one .

Cancellation Policy

We do not accept returns or exchanges at the customer's convenience.

Please contact us within one week in case of initial defect or wrong product.

If you do not contact us within 7 days, we may not be able to respond. Please understand beforehand.

If the product is damaged or stained, we will send a replacement as soon as possible.

In the event that we are unable to provide a replacement, we will issue a refund.

Except in the case of initial defects, we do not accept returns or exchanges of opened or used products.
In addition, even in the case of an initial defect, we may refuse returns or exchanges if the product package is not present.
We do not accept returns, exchanges, or cancellations due to color or other image differences, as we are unable to display 100% of the actual product due to the nature of Internet sales, and the appearance of the product will vary depending on the customer's PC (mobile) environment.

Please contact us within 7 days of receiving the product if there is any damage during shipping or if the product is defective.
We will replace the product with a new one as soon as possible at our expense for both shipping and handling.

Please be sure to contact us before returning the item. We will not accept returns without notification.

Eligible for return

If a product different from the one you ordered is delivered
If the quantity delivered is different from the quantity you requested
If the product is dirty, scratched, or damaged (protective bags and boxes are not covered)
In any other cases that the Company deems appropriate.

We will not accept any other reason than the above.

Before placing an order, please be sure to confirm that the product you plan to purchase is the one you want.
If the product is defective, a manufacturer's recall, or shipped in error, we will replace it or refund your money (if the product is discontinued or cannot be replaced).

Round-trip shipping fee

Credit cards, bank transfers, etc. will be refunded minus the following cancellation fees.
please be forewarned.
In case the cancellation fee exceeds the purchase price
If the payment is made by credit card, the cancellation fee will be calculated and if the cancellation fee exceeds the purchase amount by more than the amount paid in advance, the cancellation fee and item will be changed from the system and you will be charged.

If you must wish to return/exchange/cancel your order after it has been placed, you will be charged 60% of the product price plus various handling fees (shipping and COD fees if the order has already been shipped).
For more information,please contact us via contact formor call us at 088-855-8037

In the event that an item is returned to us

If an item is returned to us due to refusal to receive it or absence for an extended period of time, we will charge the actual return shipping cost, COD fee, and 60% of the item price as a cancellation fee.

If you do not pay, we will ask the debt collection company to do so, but an administration fee plus interest on overdue payments will be added.

Refund Policy

We will transfer the money to your designated account within 5 days after confirming the arrival of the returned goods.

Returns contact information

company name	GLAZIIA CO.,LTD.
phone number	088-855-8037
email	Inquiry Form
Contact Person	Mori、Otera

Regarding delivery

Information Regarding Shipping Products to the United States

Due to recent changes in U.S. import regulations, duty-free exemptions have been suspended, and customs duties may now be applied upon import.
In addition, as the handling procedures for EMS (Japan Post) shipments remain unclear, all orders to the United States are currently shipped via DHL.
Please note that any customs duties, import taxes, and related fees incurred upon import are the responsibility of the recipient and are not included in the shipping cost.

Furthermore, in the event that a package is returned due to customer-related reasons, we regret that the product cost and shipping fees are non-refundable.

About delivery companies

Please note that we cannot accept requests from customers to specify a delivery company, as each product will be delivered by a delivery company designated by the store.
Depending on the contents of your order, your order will be shipped by one of the following delivery companies.

Japan Post
Sagawa Express
Yamato Transport

Timing of product shipment

Unless otherwise specified,

Bank transfer	After confirming your payment, we will ship your order within 10 business days. (*Excluding items that will be shipped as soon as they arrive)
Credit card payment Smartphone payment Cash on delivery	After confirming your order, we will ship it within 10 business days. (*Excluding items that will be shipped as soon as they arrive)
Prepaid settlement	The expected delivery date may vary depending on the timing of your payment.

You can specify the desired delivery time

Morning (8:00-12:00)
14:00-16:00
4pm to 6pm
6pm to 8pm
8pm to 9pm

However, even if you specify a time, we may not be able to deliver within the specified time due to circumstances.

Shipping Fee Table

Hokkaido	1550 yen
Northern Tohoku	1,050 yen
Southern Tohoku	1,050 yen
Kanto	1000 yen
Tokyo	1000 yen
Shinetsu	1000 yen
Hokuriku	1000 yen
Chubu	1000 yen
Kansai	1,050 yen
China	1120 yen
Shikoku	1120 yen
Kyushu	1550 yen
Okinawa	1920 yen

About overseas delivery

We ship overseas.
Shipping costs will be calculated separately and we will contact you.
Shipping to different countries and regions varies depending on the product, so please check for yourself whether the product can be received in your area before placing your order.
Please contact us if you have any questions.

Contact form

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Tokuzo　Black Finish　Petty / Paring Knives　Carbon White Steel　[Kurozome] Sakura Handle

Tokuzo Carbon White Steel Black Finish Bunka Knife Sakura Handle

Tokuzo Carbon White Steel Black Finish Nakiri Knife Sakura Handle

Tokuzo　Carbon White Steel　Bunka Knife　Sakura Handle

Tokuzo Carbon White Steel Black Finish Santoku Knife Sakura Handle

Tokuzo Shirogami White Steel Kuro-uchi Finish Petty Knife - Cherry Blossom Handle

Tokuzo Carbon White Steel Black Finish Nakiri Knife Sakura Handle

How to Use Our Site

Shopping Guide

About payment

Credit card

Bank transfer

Cash on delivery

QR code payment

PayPal

Cancellation Policy

Eligible for return

Round-trip shipping fee

In the event that an item is returned to us

Refund Policy

Returns contact information

Regarding delivery

Information Regarding Shipping Products to the United States

About delivery companies

Timing of product shipment

You can specify the desired delivery time

Shipping Fee Table

About overseas delivery

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Tokuzo Black Finish Petty / Paring Knives Carbon White Steel [Kurozome] Sakura Handle

Tokuzo Carbon White Steel Black Finish Bunka Knife Sakura Handle

Tokuzo Carbon White Steel Black Finish Nakiri Knife Sakura Handle

Tokuzo Carbon White Steel Bunka Knife Sakura Handle

Tokuzo Carbon White Steel Black Finish Santoku Knife Sakura Handle

Tokuzo Shirogami White Steel Kuro-uchi Finish Petty Knife - Cherry Blossom Handle

Tokuzo Carbon White Steel Black Finish Nakiri Knife Sakura Handle

About payment

Credit card

Bank transfer

Cash on delivery

QR code payment

PayPal

Cancellation Policy

Eligible for return

Round-trip shipping fee

In the event that an item is returned to us

Refund Policy

Returns contact information

Regarding delivery

Information Regarding Shipping Products to the United States

About delivery companies

Timing of product shipment

You can specify the desired delivery time

Shipping Fee Table

About overseas delivery

Tokuzo　Black Finish　Petty / Paring Knives　Carbon White Steel　[Kurozome] Sakura Handle

Tokuzo　Carbon White Steel　Bunka Knife　Sakura Handle